Shipping

 

National Shipment

 

  • We ship your package throughout Cambodia by bus. Shipping fee is 5000 KHR.

 

International Shipment

 

  • We can ship your package worldwide, but you will have to cover charges respectively to what the shipping company will be charging us for the service.
  • We recommend you contact us with your order. We will get back to you with a shipping cost calculated according to your package weight.
  • All customs clearance and other potential fee are at Buyer’s expense.
  • International Orders from any country will be shipped by EMS Worldwide Service (Express Mail or Air Mail) except if you prefer to use another available carrier (DHL is available in Cambodia).
  • You will be charged for the total of your parcel weight, including packaging.
  • In the case of additional costs related to customs controls, it is the recipients of packages to pay those fees. Customs checks are random, Sra Thnam shall not be considered as responsible for any costs incurred.
  • We will ship your order after committed payment. As soon as we know about your shippment fee, we will send you a payment request.
  • You can always check the status of your order by clicking on My Account in the navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed or always check customer E-Mail for Update. E-mail might go to Junk Mail Folder.
  • For wholesale order, please contact us directly to get our prices and conditions.

 

 

Returns

  • If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt. Refunds will be issued to your original method of payment, or as a merchandise credit. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (in their package, sealed, undamaged, unaltered).
  • Import Duties of Return & Exchange will responsible by the customer

 

Please feel free to contact us with any questions. Email: [email protected]