Shipping

 

National Shipment

 

  • We can ship your package locally, by bus (or by taxi if you stay in Cambodia, in an area not deliverable by bus). Shipping fee are to be calculated separately and are at your expense.

 

  • For instance, a small package delivered in Phnom Penh costs around 1 US $ while a bigger package costs around 2 US $.

 

International Shipment

 

  • We can ship your package worldwide, but you will have to cover charges respectively to what the shipping company will be charging us for the service.

 

  • Shipping Cost will be calculated by weight before Checkout Processed.

 

  • All customs clearance and other potential fee are at Buyer’s expense.

 

  • International Orders from any country will be shipped by EMS Worldwide Service (Express Mail or Air Mail).

 

  • As the transportation fee is calculated according to the weight of the parcel, you will be charged for the total of your order weight, including the packaging cost, usually 10% of the total weight of the order.

 

  • In the case of additional costs related to customs controls, it is the recipients of packages to pay those fees. Customs checks are random, Sra Thnam shall not be considered as responsible for any costs incurred.

 

  • We will ship customer order after committed payment from our payment gateway. We will inform tracking information to track the orders to customer’s Email Address

 

  • You can always check the status of your order by clicking on My Account in the navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed or always check customer E-Mail for Update. E-mail might go to Junk Mail Folder

 

  • For wholesale order, please contact us directly for expected shipping date and instructions.

 

 

Returns

  • If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt. Refunds will be issued to your original method of payment, or as a merchandise credit. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (in their package, sealed, undamaged, unaltered).

 

  • Return & Exchange Shipping Cost will responsible by the customer

 

  • Import Duties of Return & Exchange will responsible by the customer

 

Please feel free to contact us with any questions. Telephone +855-77-417997 or Email: [email protected]