+855 77 41 79 97 | kim@srathnam.com

Privacy Policy for Sra Thnam


Welcome to Sra Thnam (srathnam.com). We are committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information.

Information Collection

  • Personal Data: We collect personal information such as your name, email address, phone number, and physical address when you fill out a contact form or place an order on our site.
  • Usage Data: We use cookies, including analytics and advertising cookies like Meta pixel, to gather data about your interaction with our website for analytics and advertising purposes.

Use of Information

The information we collect is used solely for the purpose of processing your orders and responding to your inquiries. We do not use your personal data for marketing purposes nor do we share it with third parties.

Data Security

While we do not have specific measures in place, we strive to protect your personal information. We advise users to be cautious about the information they share online.

User Rights

  • Access and Control: You can contact us at any time to access, modify, or delete your personal information.
  • Opt-out: Currently, we do not offer an opt-out option for data collection, as it is limited to order processing and inquiries.

Cookies and Tracking

We use cookies and tracking technologies for website functionality, analytics, and advertising. These help us understand how our website is being used and to improve user experience.

Changes to Privacy Policy

We reserve the right to modify this privacy policy at any time. We will notify you of any changes by posting the new policy on this site.

Contact Us

If you have any questions about this Privacy Policy, please contact us using the contact form on the contact page.

Cancellation Policy for Sra Thnam


We understand that sometimes you may need to cancel an order. This policy outlines the process for order cancellation at Sra Thnam.

Cancellation Before Shipment

  • You may cancel your order at any point before it is shipped. Please contact us immediately if you wish to cancel your order.

Cancellation After Shipment

  • If your order has already been shipped, you may still cancel by returning the product. Please note that return shipping costs are at your expense, except in cases where products arrive damaged.
  • To initiate a return, please contact us. The product must be returned in its original condition.


  • Refunds will be processed to your original method of payment once we receive the returned product in its original condition.

Contact for Cancellation

  • To cancel an order or inquire about the process, please contact us using the contact form on the contact page.

Legal Considerations

  • This policy is subject to change in accordance with local laws and regulations of Cambodia.
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Your Booking at Sra Thnam

In light of recent no-shows and last-minute cancellations, we kindly ask our clientele to consider the following:

Your Reserved Time: When you secure a treatment with us, it means someone else in need of healing might miss out as we accept only one person at a time

Our Preparation for You: We lovingly prepare in advance your herbal bath and herbal steam bath, ensuring you have a truly rejuvenating experience. Each preparation is crafted with dedication and care.

Before you move forward to our booking page, please take a moment to acknowledge:

We genuinely appreciate your understanding.