Privacy Policy

Sra Thnam respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect through our website, booking forms, contact forms and communication channels, how we use it, and the choices available to you.

1. Information we collect

Depending on how you interact with us, we may collect:

your name;
email address;
telephone or WhatsApp number;
booking date and selected treatment;
information included in a message or enquiry;
delivery information when you order products;
payment confirmation information;
technical information such as your browser, device, IP address and pages visited.

Before a spa treatment, we may also ask you to provide relevant health information so that we can assess whether a treatment needs to be adapted or avoided.

Please provide only information that is relevant to your booking, order or enquiry.

2. How we collect information

We may collect information when you:

submit a contact form;
book a spa session;
contact us by WhatsApp, telephone or email;
order products directly from us;
browse our website;
interact with analytics or advertising technologies used on the website.

Information sent through WhatsApp or another external service is also processed according to that service’s own privacy policy.

3. How we use your information

We use personal information only when reasonably necessary to:

manage and confirm appointments;
respond to questions and enquiries;
recommend an appropriate spa ritual or preparation;
process and deliver product orders;
confirm payments;
provide customer support;
protect the security and proper operation of the website;
understand how visitors use the website;
improve our services and communications;
comply with legal or administrative obligations.

We do not sell personal information.

4. Service providers

We may use trusted third-party services to operate the website and communicate with customers, such as:

website hosting providers;
booking systems;
email services;
WhatsApp;
analytics services;
advertising platforms;
delivery providers;
payment or banking services.

These providers may process limited information when necessary to provide their services.

5. Cookies and analytics

Our website may use cookies and similar technologies for:

essential website functions;
remembering user preferences;
measuring website traffic and performance;
understanding which pages and services attract interest;
measuring advertising performance, where applicable.

Some cookies may be provided by third-party services such as analytics or advertising platforms.

Where a cookie consent tool is displayed, you can use it to accept or reject optional cookies.

You may also restrict cookies through your browser settings. Disabling certain cookies may affect some website functions.

6. Health information

Any health information provided before a treatment is used solely to assess whether a service is appropriate and whether adjustments are necessary.

It is not used to diagnose a medical condition.

Access to this information is limited to people involved in providing or managing your treatment.

7. Data retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

managing bookings and customer enquiries;
maintaining appropriate business records;
resolving disputes;
complying with legal, accounting or administrative requirements.

Information that is no longer required may be deleted or anonymised.

8. Data security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or alteration.

However, no website, messaging platform or electronic transmission can be guaranteed to be completely secure.

9. Your choices and rights

You may contact us to request:

access to the personal information we hold about you;
correction of inaccurate information;
deletion of information that is no longer required;
withdrawal of consent where processing is based on consent;
clarification about how your information is used.

Some information may need to be retained where required for legitimate administrative, legal or accounting purposes.

10. External links

Our website may contain links to external websites or services.

Sra Thnam is not responsible for the privacy practices, security or content of third-party websites.

11. Changes to this policy

We may update this Privacy Policy when our services, website or legal obligations change.

The current version will always be published on this page with its latest revision date.

12. Contact us

For questions about this Privacy Policy or requests concerning your personal information, please contact us:

Sra Thnam
Wat Damnak area, Siem Reap, Cambodia
WhatsApp: +855 77 417 997
Email: contact (at) srathnam.com